According to Directive 2011/83 / EU of the European Parliament, if you have purchased a product or service online or in-store (by telephone, by mail order, or from a home seller), you have the right (cancellation) to cancel the order or part of it and refund your money within 14 calendar days from the date of delivery. The right of withdrawal does not apply to purchases in our physical store or receipt of your order after purchase through our website.
You have the right to return the entire order within 14 calendar days from the date of delivery, to replace the products or to return your money to a bank account that you indicate to us. Discounted products or seasonal items are excluded. Shipping costs are borne by the customer, as well as the choice of return method.
The product must be in its original condition, free of defects and must also be accompanied by proof of retail sale. In case the product does not meet the above conditions, it will be returned to the sender at his own expense.
In case of our mistake or defect of the product, which will be confirmed by us upon receipt, the cost is borne by saponaria.gr.
You can cancel your order before it is shipped and if payment has been made, your money will be refunded.
For any change or replacement, please call 2811 115634
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